Data Protection and Privacy Policy

Data Protection

Orchid Corsetry is registered with Data Protection and you can view our details on the register at ico.org.uk/register.

What information we will ask for

In the course of our work together on bespoke items and made to order garments ordered through our online shop we will request personal information from you which may include-

Measurements
Name and address
Email address
Phone number

In the event of a remote toile fitting or for another reason relating to a bespoke order we may also request you to send photographs showing the fit of an item.

We will only ever ask you for information that is essential for us processing your order and ensuring that it reaches you safely.

Our payments are processed through PayPal which does not reveal your card details to us, by cheque or by bank transfer where we do not have access to your card details. We do not store any payment information for our clients.

Who has access to your information

The only people not directly employed at Orchid who will have access to your payment records (orders from our online shop, invoices and PayPal/ bank transfer records) or subscription to our newsletter are our accountant and website support team. Both businesses understand the importance we place on our customer’s privacy and have agreed that any contact they have with your information will be strictly based on carrying out their essential duties and that they may not keep any records themselves.

Any personal information shared during the course of an order is private and confidential and will not be shared with any third parties for purposes such as marketing or advertising or used for any reason other than the creation of your order, or offering advice.

How we store your information

When your bespoke order is complete it is our habit to keep your garment pattern and a hard copy (paper) of your details for up to 2 years as many clients return within this period for another garment and this information is useful.  We will contact you at the end of the 2 years to ask if you would like us to store your pattern for a defined period of time (typially 1-2 years) or destroy it securely. If we do not receive a reply within a week we will dispose of your pattern. You can contact us (beth@orchidcorsetry.co.uk) at any other time to request this with immediate effect. Stored patterns are kept in a locked filing cabinet to ensure your privacy.

We also have a digital copy of your order checklist for bespoke orders which are provided to you at the start of our contract to confirm the details of your commission. This is saved in a password protected area for 3 years unless you indicate that you wish it to be deleted or stored for longer.

Clients placing an order from our online shop do not have personal information such as measurements stored unless a custom pattern has been made. However we store a digital copy of your order receipt for 7 years for tax purposes (details below). This will never be used to market products to you or be shared with a third party. All receipts are stored in a password protected folder. and on our website, which is password protected.

Clients who have chosen to join our mailing list (this is a strictly opt-in system) have their email addresses stored on our website and nowhere else. Access to these is password protected and we will never share or sell your contact information to a third party. By subscribing to our mailing list you agree to let us contact you from time to time with news of offers, sales and new designs. You will remain on our mailing list until such a time as you indicate that you no longer wish to be contacted by us. You can do this by clicking “unsubscribe” at the bottom of our newsletter or contacting us at any time at beth@orchidcorsetry.co.uk. At this point your email address will be permanently deleted.

It is not our custom to delete email correspondence with our customers after a set period of time, but you can request this at any time. Our email is password protected.

Hard copies of data will be shredded at the indicated time, and digital information permanently deleted.

Requesting deletion or access to the data we have stored for you

If you decide that you no longer wish us to keep some or all of the data we have from your order/s then simply email beth@orchidcorsetry.co.uk and tell us what information you would like securely deleted. Please note that for tax purposes we will have to store your invoices and records of your payments for 5 years after the end of the tax year they relate to. For example, a payment made in May 2016 will be stored until the end of January 2023.

You can also request a copy of any and all information stored about you. Again, simply email beth@orchidcorsetry.co.uk. This service is free and we will meet your request within 1 calendar month.

Privacy Policy

Cookie Policy

Orchid Corsetry take your privacy seriously and we will never release your personal details to any outside company for marketing purposes. This page explains how we handle your personal information and our cookies policy.

What are cookies?

Cookies are text files that are stored on your computer when you visit pages on certain websites. New legislation brought in during May 2011 requires all websites in the UK to have a clear policy about how they handle cookies.

Our policy

We use cookies to identify which pages are being used. We only use this information for statistical analysis purposes and to improve our website, then the data is removed from the system. The stats service we use is Google Analytics, and you can see Google’s privacy policy here. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How to manage cookies.

There is a strong chance that the browser you are using to visit web pages is enabled to accept cookies, but you can change this by altering the settings for your choice of browser:

Google Chrome
Firefox
Opera
Internet Explorer
Safari

Social Media

There are links from the Orchid Corsetry website to social networks such as Twitter and YouTube and it’s likely that if you click on these links, you will be sent cookies from these websites. Orchid has no control over the setting of these cookies and you’re advised to check with the individual sites if you’d like to know how they use cookies.

External links.

We are not responsible for the content of external sites.

Changes

Orchid Corsetry may change this privacy policy from time to time, and when we do you will find the new information on this page. If this is important to you then you should check back to ensure that you are happy with any amendments. For now, if you are satisfied that you have read and understood the term of using this site, and our cookies policy – then happy browsing.

Orchid Corsetry – 2018